SHIPPING and RETURNS

If you are dissatisfied with any item, you may return it unused and/or unopened within 14 days of receipt for a credit, refund or exchange.

Please note:

All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement.
We cannot accept non-defective exchanges on items that have been opened.
Vibrators and personalized products may not be returned unless they are defective.
Shipping charges will only be refunded in cases where our error caused the return or the item is defective.
Pre-authorization is required for all returns and exchanges. For a Return Merchandise Authorization (RMA) number, please call Customer Service at (888) 511-7796.

To return a product to SOJU:

Contact Customer Service at (888) 511-7796 from 9 am - 5 pm PST.
Write down the Return Merchandise Authorization (RMA) number given to you by the customer service representative.
Repack the product with the packing slip in its original packaging.
Include the RMA number in the following return shipping address:

SOJU
RMA #: (your RMA number)
600 Townsend Street, Suite 120E
San Francisco, CA 94103

For your security, please return your product with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. SOJU is not responsible for items damaged or lost in transit.

If you are returning a product because it is damaged, defective or not the correct product, SOJU will provide a prepaid return label.